Terms and Conditions

Bookings
(January – November) Please note, currently, we do not require credit card details to confirm bookings of 20 or less. However, bookings will be contacted to confirm details as is our standard practice. Therefore it is essential that a valid contact number is provided. There will be exceptions to this rule from time to time when the menu provided warrants recording credit card details. Unless we specifically refer to a “refundable deposit”, we do NOT charge anything to the credit card unless there is a “no show” of which we have no prior notice. Refundable deposits are credited in full to your account balance on payment on departure. Please note for bookings made prior to 8pm we will require the table to be vacated after 2 hours unless otherwise agreed. Please be aware that your table will be held for 20 minutes unless we are notified that you are running late. In the event that a customer fails to notify The White Horse of a cancellation request within 24 hours of the reservation time, or that a customer ‘no-shows’ and fails to notify The White Horse at all about a cancellation, we reserve the right to charge the payment card details taken to secure the reservation. The charge applied to the payment card will be based upon £5 per person for which the reservation was made. If you have any questions about our cancellation or no-show policies then please call the pub and a member of staff will be happy to help.

(December only) Please note, currently, we do not require credit card details to confirm bookings of 8 or less. However, bookings will be contacted to confirm details as is our standard practice. Therefore it is essential that a valid contact number is provided. There will be exceptions to this rule from time to time when the menu provided warrants recording credit card details. Unless we specifically refer to a “refundable deposit”, we do NOT charge anything to the credit card unless there is a “no show” of which we have no prior notice. Refundable deposits are credited in full to your account balance on payment on departure. Please note for bookings made prior to 8pm we will require the table to be vacated after 2 hours unless otherwise agreed. Please be aware that your table will be held for 20 minutes unless we are notified that you are running late. In the event that a customer fails to notify The White Horse of a cancellation request within 14 day of the reservation time, or that a customer ‘no-shows’ and fails to notify The White Horse at all about a cancellation, we reserve the right to charge the payment card details taken to secure the reservation. The charge applied to the payment card will be based upon £10 per person for which the reservation was made. If you have any questions about our cancellation or no-show policies then please call the pub and a member of staff will be happy to help.

Gift vouchers

The White Horse at Chester Racecourse gift voucher is available for purchase in our restaurant or from 01244 304 650. The White Horse at Chester Racecourse Voucher can be used to purchase goods in The White Horse at Chester Racecourse. When you use The White Horse at Chester Racecourse gift voucher, the amount of your voucher will be deducted from your total bill. Change will not be given. The White Horse at Chester Racecourse gift voucher is valid for a period of 12 months from the date it is issued; this date is written on your voucher. If The White Horse at Chester Racecourse gift voucher is not used for a period of 12 consecutive months – the voucher will automatically expire at the end of that period and the balance on the gift voucher will be forfeited. The White Horse at Chester Racecourse reserves the right to amend these terms and conditions and / or discontinue the voucher at anytime. This does not affect your statutory rights. The White Horse at Chester Racecourse gift voucher cannot be redeemed or exchanged for cash and is non-refundable and non-transferable. Please treat this gift voucher as cash. The White Horse at Chester Racecourse will not accept any liability for lost, stolen or damaged vouchers. The White Horse at Chester Racecourse reserves the right to refuse to accept a gift voucher in payment or part payment of any item where it reasonably suspects that the card or any amount on it may have been stolen, tampered with, duplicated or obtained in another illegal way.

Cheltenham Gold Cup Screening
Free £5 chesterBET betting voucher for everyone that dines in The White Horse at Chester Racecourse on the Cheltenham Gold Cup Set Menu on Friday 16th March 2018. Betting voucher applicable for races ran at Cheltenham Racecourse on Friday 16th March only. Betting voucher must be redeemed on the day. Voucher cannot be exchanged for cash. The stake will not be returned with any winnings.

Mother’s Day Competition
The White Horse at Chester Racecourse whose registered office is The Racecourse, Chester CH1 2LY.
The competition is open to entrees age 18+ excluding employees of Chester Race Company and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
There is no entry fee to enter this competition.
By entering this prize draw, an entrant is indicating his/her agreement to be bound by these terms and conditions and those of Chester Race Company.
Closing date for entries will be Wednesday 28 February at 23.59. After this date, no further entries to the draw will be permitted. If you enter after this date, your entry will not be counted.
No responsibility can be accepted for entries not received for whatever reason.
The rules and how to enter are as follows:
By using the online form, tell us your favourite pudding and fill in your details. One lucky winner will be chosen on Thursday 1 March 2018.
One entry per email address.
The Prize:
There will be one winner of the prize draw. The prize will include a three-course lunch for four people in The White Horse at Chester Racecourse, including the winning pudding. Drinks will not be included in this prize. The prize must be claimed and used by the 31 March 2018.
The prize is as stated and no cash or other alternatives will be offered.
The prizes are not transferable or refundable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
Chester Race Company’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions. The winner agrees to the use of his/her name in any publicity material, as well as their entry.
Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
Entry into the competition will be deemed as acceptance of these terms and conditions.
Chester Race Company shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.
The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice.
Any changes to the competition will be notified to entrants as soon as possible by the promoter.
The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram, Facebook, Twitter or any other Social Network.